Customers have 14 business days from the date of delivery to request a return.

To be eligible for a return:

• Clothing items must be unworn, unwashed and returned in a resaleable condition with all original tags still attached

• Returns cannot be accepted if tags have been removed

• Items must not show any signs of wear or use, including makeup marks, fake tan, perfume, deodorant, smoke odours, pet hair or staining

• Items must not be damaged, altered or excessively creased

• Items must be returned in their original packaging where possible

• Proof of purchase/order confirmation must be provided

Returns that do not meet these conditions may be refused and returned to the customer.

Customers are responsible for the cost of returning item(s) to us.

Original shipping charges are non-refundable unless the item received was faulty, damaged or incorrect.

We strongly recommend using a tracked postal service, as we cannot be held responsible for returns lost in transit.

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed back to the original payment method within 5–10 business days of us receiving the returned item(s).

Customers returning items in person to our physical shop may be offered an exchange or store credit subject to eligibility and stock availability.

If you receive an item that is faulty, damaged or incorrect, please contact us within 48 hours of delivery with photos and your order details so we can resolve the issue as quickly as possible.

For all return enquiries, please contact:

jackie@simplytheshop.co.uk

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Please include:

• Your full name

• Order number

• Reason for return